Dual-Comfort Memory Foam Mattresses

At Nest Sleep, we believe in delivering not just comfort but also convenience. We're committed to getting your new mattress to you as swiftly and smoothly as possible. Here are our shipping options to help you choose the best one for your needs:

Standard Shipping:

• Duration: 6 to 8 days
• Cost: Free

- Details: Our standard shipping ensures your mattress arrives within a week to a little over, right to your doorstep, at absolutely no extra cost to you. We understand the value of a good night's sleep and aim to get your mattress to you without delay.

Express Shipping:

• Duration: 2 to 3 days
• Cost: $15

- Details: Eager to set up your new nest? Choose our express shipping and get your mattress in just a few days. For a minimal fee of $15, we prioritize your delivery to ensure it's in your hands (and under you) as quickly as possible. 

Additional Information:

1. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor your mattress's journey to your home.
2. Delivery Area: We ship to all contiguous states. If you're located outside of our standard delivery area, please contact our customer support for specific shipping arrangements.
3. Packaging: Our mattresses are compressed, vacuum-sealed, and shipped in a box for hassle-free handling and setup.
4. Failed Deliveries: If there's an issue with your delivery, our customer support team will reach out to assist and reschedule as needed. Please ensure your contact information is up-to-date during checkout.

Questions?

Our dedicated customer service team is here to help. Whether you have queries about shipping, delivery, or anything else, don't hesitate to reach out. We're committed to ensuring your Nest Sleep experience is seamless from start to finish.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nest-sleep.com. Please note that returns will need to be sent to the following address: 5200 Thatcher Rd, 110, Downers Grove Illinois 60515, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nest-sleep.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nest-sleep.com.